I flew to Montreal a few weeks ago on Porter Airlines. Normally I find talk of routes and transportation methods to be the epitome of mundane conversation, but I'm mentioning it here because Porter took customer service to a new level. (Admittedly, my trip took place shortly after airline employees dragged a doctor off a plane here in the U.S., sending expectations to an all-time low.)
Nonetheless. Let's start with the fact that the female flight attendants wear jaunty round hats, a throw-back I found quite charming. But they also served my sparkling water in a cute little glass. On the plane. When I got to Toronto and was told to throw away my water bottle as I went through security, I was assured that I would find beverages in the "lounge." Right.
But the lounge turned out to be a large area with plenty of comfortable seats, adjacent to a little cafe where you could help yourself to free sodas, water, coffee (served in a cute little cup with a saucer!), and snacks. Free snacks. This all made me feel quite fancy and not the least bit hangry. And then you know what happened next? They served complimentary wine and beer on the next flight.
To this I say: Step it up American airlines. You can do better.